Visma>
You are being transferred to Visma.
Visma>
Welcome to Norton Support, my name is Visma , Can I please have a minute to go through the information you have provided?
Mrs. Rani Child>
yes
Visma>
I see that you are charged for the auto renewal feature of your Norton product and you need a refund for the renewal ,right?
Mrs. Rani Child>
yes
Mrs. Rani Child>
and i imagine I was renewed last year too without my knowledge
Mrs. Rani Child>
i have not had norton for over two years
Visma>
I'm sorry for the inconvenience that this is causing.
blah blah blah
Visma>
Did you receive any email regarding the auto renewal?
Mrs. Rani Child>
NOTHING!
Mrs. Rani Child>
I don't even use that credit card
Mrs. Rani Child>
so now I have been charged late fees on top of that since I didn't know I had any charges on that card
Visma>
Not to worry I will help you.
Visma>
Shall I go ahead and process the refund now?
Mrs. Rani Child>
Please (but seriously more like DUH)
Mrs. Rani Child>
and what about last years?
Visma>
Rani , now I have processed the auto renewal charge of this year .
Visma>
We are not able to process the refund for the last year renewal charge .
Mrs. Rani Child>
Then I would like you to pay my credit card late fees.
Mrs. Rani Child>
I also want you to cancel this auto renewal feature.
Visma>
I'm sorry for the inconvenience that this is causing.
Visma>
Now I have disabled the auto renewal feature of your Norton product.
Mrs. Rani Child>
Is there a manager I can speak to about last year's charge?
Visma>
Before transferring you to my supervisor, I believe I can assist you with this issue. If you agree I can first look into this issue for you and if you still not satisfied you can chat with my supervisor.
Mrs. Rani Child>
yes that is fine
Visma>
Rani , we have not able to process the refund for the last year renewal charge .
Mrs. Rani Child>
So then will you be getting your supervisor?
Visma>
Sure.
Visma has left room.
Jithin has entered room.
(notice the names?)
Jithin>
Rani, I see that you have been charged for the renewal of Norton program and you need a refund for that. Right?
Mrs. Rani Child>
Yes Visma gave me a refund for this recent renewal, but it has occured to me that since i have not had Norton in over two years, that I was also charged last year unbeknownst to me.
Jithin>
Rani, we will not be able to process the refund for the renewal of Norton program that is older than 120 days. I really regret that this happened to you.
blah blah blah
Mrs. Rani Child>
I can tell you that Norton has lost me as a customer forever, and I will be sure to blog about this too! (Cause apparently that's the worst thing I can think of at the moment??? That will show them right?)
1 year ago
1 comment:
TOTALLY! Whatever Norton is... I don't want anything to do with it now. Sorry you had to deal with all of that! Have it out on FB too.
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